Go to Reports and then select Dispute Summary report.
The Dispute Summary report offers you a view of your merchant portfolio and the associated disputes. The default date filter on the report is to display yesterday’s dispute information. Click on the filter to change the date. Navigate from the summary report or select the magnifying glass icon to view the Dispute History Lookup and view all incoming disputes and retrievals for a merchant for the selected report date (incoming dispute date).
Dispute Summary report displays the following fields:
| Field | Description |
|---|---|
| ID | Qualpay supports a reporting hierarchy for you and your merchants. The hierarchy node is a number assigned to the application and appears in the Application Overview of the Application Detail. |
| Name | Qualpay supports a reporting hierarchy for you and your merchants. The hierarchy node name is the name assigned to the application and appears in the Application Overview of the Application Detail. |
| # Debits | The number of incoming retrievals, disputes, pre-arbitration, and compliance cases for the date range selected. |
| $ Debits | The dollar amount of the incoming retrievals, disputes, pre-arbitration, and compliance cases for the date range selected. |
| # Refunds | The number of incoming dispute reversals* for the date range selected. |
| $ Refunds | The dollar amount of incoming dispute reversals* for the date range selected. |
| # Total | The total of the number of debits and number of refunds. |
| $ Total | The net total of the dollar amount of debits and dollar amount of refunds. |
* Dispute Reversals are sent by the card issuers to reverse a dispute sent in error, to accept some Visa disputes, and for Discover representments.
Dispute History Lookup report displays individual disputes, search and select an individual dispute to view the Dispute Detail for the dispute. A merchant has access to respond to disputes via Qualpay Manager.
