Go to Reports and select the Communication History report.
The Communication History report offers you a view of all the emails and SMS messages sent from the Qualpay Platform to your customers. Search and select an individual record to view the message detail. By default, the report will display results for the last week. Select the time filter to change the time period under review.
Search by using the filter icon and select from the following options:
| Field | Description |
|---|---|
| Source | Select either the Qualpay email client or Qualpay SMS client to view messages sent via either method. |
| Category | Select from: Transaction Receipt; Invoice; Invoice Reminder Notice; Merchant Summary; Report Notification; Underwriting Decision; New User; Password Reset; Top Watching; and Reminder Note to view the associated category of notifications. |
| Recipient | Enter the recipient’s email address to view the associated notifications. |
| Node ID | Qualpay supports a reporting hierarchy for you and your merchants. The hierarchy node is a number assigned to the application and appears in the Application Overview of the Application Detail. |
| Bounce | Select to view either Exists to view notification bounces or Doesn't exist to view notifications that were successfully sent. |
| Send Status | Select from the options of Sent, Sent (Forced), Not Sent (User email disabled), Not Sent (bounced emails), or Send Error. |
The Communication History Report offers a view of the following fields for each record:
| Field | Description |
|---|---|
| Timestamp | The date and time the notification was sent. |
| Source | Defines whether the notification was initiated by either the Qualpay email client or the Qualpay SMS client. |
| Category | Defines whether the notification is categorized as Transaction Receipt; Invoice; Invoice Reminder Notice; Merchant Summary; Report Notification; Underwriting Decision; New User; Password Reset; Top Watching; and Reminder Note. |
| Recipient Address | The recipient’s email address that the notification was sent to. |
| Node ID | Qualpay supports a reporting hierarchy for you and your merchants. The hierarchy node is a number assigned to the application and appears in the Application Overview of the Application Detail. |
| DBA Name | The business name is also known as the DBA (Doing Business As) name. This will be used when processing transactions and will appear on the cardholder statement. |
| User | The user who triggered the notification. |
| Sent | Defines the delivery status of the notification. Yes indicates success, whereas no defines failure. |
The Message Detail offers a summary section, a view of the email sent, and the response received from the notification client.
