Go to Reports and select Adjustment Summary.
The Adjustment Summary report is a summary of all the dispute adjustments and any other adjustments applied to your merchants and posted to their depository account on a given day. The default date filter on the report is to display the last ACH post date. Click on the filter to change the date, and navigate from the summary report by selecting a row to view the detail for a specific merchant and the Adjustment Lookup. Alternatively, select the magnifying glass icon next to the Adjustment Summary to view the Adjustment Lookup for all merchants.
View the support report and the following fields:
| Field | Description |
|---|---|
| ID | Qualpay supports a reporting hierarchy for you and your merchants. The hierarchy node is a number assigned to the application and appears in the Application Overview of the Application Detail. |
| Name | Qualpay supports a reporting hierarchy for you and your merchants. The hierarchy node name is the name assigned to the application and appears in the Application Overview of the Application Detail. |
| # CB Adj | Total count of dispute adjustments. |
| $ CB Adj | The total value of the dispute adjustments. |
| # CB Reversal | Total count of dispute reversals*. |
| $ CB Reversal | The total value of dispute reversals*. |
| # DDA Adj | Total count of adjustments made, other than disputes. |
| $ DDA Adj | The total value of adjustments made, other than disputes. |
| # Total | The count sum of dispute adjustments, reversals, and other adjustments. |
| $ Total | The value sum of dispute adjustments, reversals, and other adjustments. |
* Dispute Reversals are sent by the card issuers to reverse a dispute sent in error, to accept some Visa disputes, and for Discover representments.
Adjustment Lookup report displays all adjustments that are posted to the account. View and search the report by using the filter icon for the following fields:
| Field | Description |
|---|---|
| Merchant ID | The Merchant ID, or MID, is the account number assigned by Qualpay to the account. |
| DBA Name | The business name is also known as the DBA (Doing Business As) name. This will be used when processing transactions and will appear on the cardholder statement. |
| Settle Date | The date the ACH will post to a merchant’s depository account. |
| Transaction code* | The Transaction Code identifies the reason for the adjustment: 9071 - Dispute/chargeback 9077 - Dispute/chargeback Reversal 9078 - DDA (Direct Deposit Account) Adjustment |
| Description | Description of adjustments: Chargeback Chargeback Reversal DDA (Direct Deposit Account) Adjustment Adjustments can either be debits or credits. |
| Reference Number | A unique number that is generated for each adjustment made to your deposit account. For disputes, this reference number is the acquirer's reference number. You can use the acquirer reference number to search both the Dispute History and Transactions for correlating disputes or initial transactions, respectively. |
| Amount | Amount of the ACH item. |
* Not included in the search criteria.
